XBOX HOW TO

HOW TO CONFIRM YOUR XBOX ACCOUNT REGION

  1. Sign in to your Xbox console.
  2. Press the Xbox  button to open the guide.
  3. Select System  > Settings > System Language & location.

HOW TO REDEEM AN XBOX GAME PASS / WALLET / GOLD MEMBERSHIP VIA YOUR XBOX

  1. Sign in to your Xbox console (make sure you’re signed in with the Microsoft account you want to redeem the code with).
  2. From the Home screen, select and open the Store app. (If the Store app is not displayed, go to My games & apps, select Apps, and select the Store app from there.)
  3. In the Store app, move the cursor left or press the View button  on the controller to open the side menu.
  4. From that menu, select Redeem.
  5. Enter the 25-character code, and then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.

HOW TO REDEEM AN XBOX GAME PASS / WALLET / GOLD MEMBERSHIP VIA YOUR PC

  1. From a web browser, go to http://redeem.microsoft.com/  
  2. Sign in, enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.

HOW TO TROUBLE SHOOT SPECIFIC PROBLEM WITH YOUR DIGITAL CODE

  • The code is missing a character or the code has less than 25 characters:

If the code is missing characters and is not up-to 25 characters, you’ll need to request a replacement code. Use the Contact us button for help getting a replacement code.

  • Error “Code was already redeemed”

If you’re getting a message that your code has already been redeemed, make sure that you didn’t already redeem the code yourself, possibly under a different gamer-tag or Microsoft account. If you live in a household where others have access to your codes, check that it wasn’t redeemed by someone else.

  • Error “Code not found”
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